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Frequently Asked Questions
Can I return products if I change my mind?
Yes you can, conditional the products you wish to return are in good, re-saleable condition. Any product returns must take place within 30 days of your purchase. Other terms and conditions apply as per our ‘Returns’ policy
How long does it take to receive my order?
Once we receive your order, it will be processed and despatched within 1-2 business days. Depending on your location, expect to receive your products within a 2 to 14-day period. Exact timeframes cannot be guaranteed, and is dependent on our Courier partners. Visit our ‘Shipping’ page for more information, and how to track your order.
Am I eligible for a Wholesale Account?
To apply for a wholesale or trade account, you must be a legitimate (B2B) business and trading within the retail sector (‘online’ and/or ‘bricks and mortar’ store). You can benefit from our low prices and great margins. For more information and to apply, please visit our ‘Wholesale’ page.
Is my Payment Secure?