Frequently Asked Questions

SHIPPING

Can I return products if I change my mind?

Yes you can, conditional the products you wish to return are in good, re-saleable condition. Any product returns must take place within 30 days of your purchase. Other terms and conditions apply as per our ‘Returns’ policy

How long does it take to receive my order?

Once we receive your order, it will be processed and despatched within 1-2 business days. Depending on your location, expect to receive your products within a 2 to 14-day period. Exact timeframes cannot be guaranteed, and is dependent on our Courier partners. Visit our ‘Shipping’ page for more information, and how to track your order.

Am I eligible for a Wholesale Account?

To apply for a wholesale or trade account, you must be a legitimate (B2B) business and trading within the retail sector (‘online’ and/or ‘bricks and mortar’ store). You can benefit from our low prices and great margins. For more information and to apply, please visit our ‘Wholesale’ page.

Is my Payment Secure?

Purchasing on our site is 100% secure. All information is processed securely via the Paypal / Stripe payment gateway system. For your complete protection, we do not access or store your credit card details anywhere on our systems. We understand the importance of security in payments; we have therefore gone to great lengths to maintain and enforce our security and ‘Privacy Policy’, and ensure that you can shop with us with total peace of mind.
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