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Your order is very important to us, and we will endeavour to process it as quickly as possible within a 1 to 2 business day period (Mon-Fri). Our warehouse is always fully stocked with most products, but occasionally, there may be a delay due to short supply, in which case, we will inform you within a 24-hour period.
If you require urgent delivery, or have special delivery requirements, please contact us via email firstname.lastname@example.org, or phone us on 03 9898 4888.
- Orders less than 20kg in Weight:
We use Australia Post eParcel service to deliver goods for orders up to 20kg in weight. For orders above this amount, we use other Courier / Transport companies.
Estimated delivery timeframes with Australia Post eParcel service are shown below:
From RZYOffice to:
Delivery Standard Business Days
Geelong + Ballarat
QLD Country Near
QLD Country Far
WA Country Near
WA Country Far
- Orders over 20kg in Weight:
For orders over 22 kg in weight, and require a more specialised delivery service, we use Hunter Express. Upon order placement, you will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.
Each box carries a barcoded address label, which is scanned at several points during the delivery process. Boxes are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.
Estimated delivery timeframes with Hunter Express are shown below:
3-4 Working days
4-5 Working days
5-7 Working days
4-5 Working days
- Undeliverable Orders:
On a few occasions, orders are returned to us as ‘undeliverable’. When the transport / courier company returns an undeliverable package to us, we will contact you via email or phone. There are various reasons why orders are occasionally undeliverable, and include:
Delivery Attempt Failed: If you are not at home when your package arrives and it was being delivered by Australia Post eParcel, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Hunter Express, arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.
Incorrect Address. Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.
Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return to us after 2 weeks from the estimated delivery date, please contact us.
Please also note that deliveries with address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your door steps. In such cases our courier will contact you for alternate delivery options.
- Lost or Damaged Goods:
It is your responsibility to inform us about a damaged, lost, or incorrect delivery. Please contact us immediately on email@example.com.
If it has been verified that your order is damaged, lost, or incorrectly delivered, our team will ensure that replacement items will be despatched according to our discretion following our assessment.
We do not accept responsibility for any loss or damage caused from lost, stolen, or damaged parcels after delivery has taken place.
We will also not be held liable for any loss or damage caused by a late delivery.